Frequently Asked Questions (FAQs)
What is FoodsAfrik?
FoodsAfrik is a brand dedicated to bringing you clean, natural African foods—sourced primarily from Ghana. We offer dried fruits and snacks, teas and herbs, soups, shea butter, and other carefully selected essentials made with quality ingredients.
Where are your products sourced from?
Our products are responsibly sourced from trusted suppliers across Africa, with a strong focus on Ghana. We prioritize quality, authenticity, and ethical sourcing.
Are your products natural?
Yes. We focus on clean, simple ingredients and avoid unnecessary additives whenever possible. Each product is carefully processed to maintain its natural taste, aroma, and freshness.
How do you ensure product quality?
We work closely with reliable suppliers and follow careful handling and packaging practices to ensure freshness, safety, and consistency from source to delivery.
Do you ship internationally?
Yes, we offer both local and international shipping. Delivery times and costs vary depending on your location and will be calculated at checkout.
How long does delivery take?
Local orders: 2–5 business days
International orders: 7–15 business days
Delivery times may vary due to customs processing or courier delays.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking updates to appear.
What should I do if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with clear photos of the issue. Our team will review the case and assist you promptly.
Can I return or exchange food products?
Due to the nature of food and personal care items, we do not accept returns on opened or used products. If there is an issue with your order, please reach out to our support team.
Are your teas and herbs safe for daily use?
Our teas and herbs are traditionally used and carefully prepared. However, if you are pregnant, nursing, or have a medical condition, we recommend consulting a healthcare professional before use.
How can I contact FoodsAfrik?
You can reach us anytime at:
📧 foodsafrik@gmail.com